HELP ON TIME

Our Story

UGU Private EMS was founded in 2021 by Mr. NP Jula, an Advanced Life Support Paramedic, and Mrs. NP Jula, a Professional Nurse and NGO Director. Their shared passion for community health and emergency care inspired the creation of a service dedicated to saving lives and improving patient outcomes on the Lower South Coast.

Our Expertise

Our paramedics are trained to manage a wide range of emergencies, including:

Traumatic injuries (gunshots, MVAs, falls, drownings, burns, sports injuries).
Workmen’s Compensation cases (workplace injuries).
Cardiac emergencies (heart attacks, cardiac arrest).
Respiratory distress
Seizures
Diabetic emergencies
Allergic reactions (anaphylaxis)
Stroke / cerebrovascular accidents

Our Values

Compassion

We treat every patient with empathy, dignity, and respect.

Excellence

We deliver EMS that meets the highest standards of safety and quality.

Teamwork

We collaborate with hospitals, clinics, and community partners.

Integrity

We operate with honesty, transparency, and ethical responsibility.

Our Qualifications

Our ALS paramedics have 20+ years of experience in South Africa and abroad, with ongoing training in:

Continuing Professional Development (CPD)
Advanced Cardiac Life Support (ACLS)
Paediatric Advanced Life Support (PALS)
International Trauma Life Support (ITLS)
Scenario‑based emergency drills

Frequently Asked Questions

What areas do you serve?

UGU Private EMS serves the KwaZulu-Natal Lower South Coast, Margate, South Africa, and surrounding areas. We also provide services for special events and VIP escorting in other locations.

What types of emergencies do you handle?

We handle a wide range of emergencies, including traumatic injuries, cardiac emergencies, respiratory distress, seizures, diabetic emergencies, allergic reactions, and stroke or cerebrovascular accidents.

Are your paramedics qualified and experienced?

Yes, our paramedics are trained and qualified as Advanced Life Support Paramedics with over 20 years of experience in South Africa and abroad. They undergo ongoing training to stay updated with the latest medical practices and technologies.

Do you accept medical aid?

Yes, we serve all medical aids and are registered with the KZN DEPT OF HEALTH and Board of Healthcare Funders.

How quickly can I expect a response in an emergency?

We pride ourselves on our rapid response time, with our Help On Time (HOT) service providing a best-in-class response time. We strive to respond to emergencies as quickly as possible, ensuring timely and effective medical care.