Help On Time
About Us
UGU Private EMS was founded in 2021 by a local couple, Mr. NP Jula (Paramedic) and Mrs. NP Jula (Professional Nurse and Director of a NGO). Our vision is to provide timely, high-quality, and patient-centered Emergency Medical Services that meet the unique needs of our community.
Our Values
Compassion: Empathetic and supportive care.
Excellence: Delivering exceptional EMS that meet the highest standards of quality and safety.
Teamwork: Collaboration and teamwork with partners and stakeholders.
Integrity: Operating with transparency, honesty, and ethics, always putting patient needs first.
Our Expertise
We specialize in providing emergency medical services for:
Traumatic injuries (gunshots, motor vehicle accidents, falls, drownings, sports injuries, burns).
Workmen's Compensation (emergency response for workplace injuries).
Cardiac emergencies (heart attacks, cardiac arrests).
Respiratory distress (severe breathing difficulties).
Seizures (epileptic or other types).
Diabetic emergencies (hypoglycaemia, hyperglycaemia).
Allergic reactions (anaphylaxis).
Stroke or cerebrovascular accidents (rapid response to minimize damage).
Our Team
Our paramedics are trained and qualified as Advanced Life Support Paramedics with over 20 years of experience in South Africa and abroad. They undergo ongoing training to stay updated with the latest medical practices and technologies, including:
Continuing Professional Development (CPD)
Advanced Cardiac Life Support (ACLS)
Paediatric Advanced Life Support (PALS)
International Trauma Life Support (ITLS)
Scenario-Based Drills (simulated emergencies)
Why Choose Us?
Advanced Life Support: Accredited service specializing in critical care during emergencies
Registered with KZN DEPT OF HEALTH and Board of Healthcare Funders
Serve all Medical Aids
Expert Team: Highly trained and certified paramedics
Rapid Response Time: Help On Time (HOT) with a best-in-class response time
Comprehensive Care: Handle a wide range of emergencies, from trauma to cardiac and respiratory issues
Services
Primary Calls
Our primary call service provides immediate medical attention for emergencies such as cardiac arrests, strokes, and traumatic injuries. Our paramedics are trained to respond quickly and provide life-saving interventions.
Inter-Hospital Transfers
Our inter-hospital transfer service provides safe and efficient transportation of patients between medical facilities. Our paramedics are trained to provide continuous medical care during transport, ensuring the patient's safety and comfort.
Special Events
Our special events service provides medical coverage for events such as music festivals, sports games, and conferences. Our paramedics are trained to respond to medical emergencies and provide immediate care.
Motor Vehicle Accidents
Our motor vehicle accident service provides immediate medical attention and transportation for individuals involved in vehicle accidents. Our paramedics are trained to respond quickly and provide life-saving interventions.
VIP Escorting
Our VIP escorting service provides discreet and secure medical transportation for high-profile individuals. Our paramedics are trained to provide exceptional care and ensure the individual's safety and comfort during transport.
Frequently Asked Questions
What areas do you serve?
UGU Private EMS serves the KwaZulu-Natal Lower South Coast, Margate, South Africa, and surrounding areas. We also provide services for special events and VIP escorting in other locations.
What types of emergencies do you handle?
We handle a wide range of emergencies, including traumatic injuries, cardiac emergencies, respiratory distress, seizures, diabetic emergencies, allergic reactions, and stroke or cerebrovascular accidents.
Are your paramedics qualified and experienced?
Yes, our paramedics are trained and qualified as Advanced Life Support Paramedics with over 20 years of experience in South Africa and abroad. They undergo ongoing training to stay updated with the latest medical practices and technologies.
Do you accept medical aid?
Yes, we serve all medical aids and are registered with the KZN DEPT OF HEALTH and Board of Healthcare Funders.
How quickly can I expect a response in an emergency?
We pride ourselves on our rapid response time, with our Help On Time (HOT) service providing a best-in-class response time. We strive to respond to emergencies as quickly as possible, ensuring timely and effective medical care.
Contact Us
24 Hour Emergency Number
060 263 0688
Operational:
Other:
Accounts:
Address: Head Office
32 Margate Drive
Margate
4275